Visas and entry
Because Cambodia's entry rules shift periodically and vary by nationality, we don't list a set visa fee on this page. Share your passport nationality with us and we'll confirm what's currently required — the documents needed and the lead time for applying — before you book.
Generally speaking, your passport should stay valid for six months past your return date at minimum, carry two free blank pages, and you should be able to show onward tickets and hotel bookings, both confirmed in advance.
Visa fees, travel insurance and international flights are not included in your trip cost unless the itinerary says otherwise.
Payment terms
- Once your trip is confirmed, 50% of the cost is payable straight away so we can secure hotels, transport and activities.
- The balance is due 7 days before you arrive.
- Payments should be confirmed by email with the transaction details attached.
- Hotel policy and how busy the season is can both affect the payment terms you're offered at the time you book.
Cancellation policy
- Cancellations are accepted by email only.
- 45 days or more before arrival — no charge.
- Between 45 and 30 days before you arrive, 25% of your trip cost becomes due.
- From 30 down to 15 days before you arrive, that share climbs to 50% of your trip cost.
- Once you're inside the 15-to-10-day window before arrival, 75% of your trip cost is payable.
- Arrive in under 10 days and the full trip cost — 100% — falls due.
- If hotel rules or peak-season restrictions apply, they can supersede this schedule — we'll confirm the precise terms when we send your quote.
What you should know before you travel
A few minutes reading this before you fly will save you the odd awkward moment on the ground.
- Angkor functions as a living place of worship, so before you climb to the highest tier of Angkor Wat, make sure your shoulders and knees are covered.
- Monks should never be touched, carvings should never be climbed on, and drones need a permit before flying over the temple park.
- Ask before photographing people, especially monks and children.
- Small-denomination US dollar notes are worth carrying, since USD circulates alongside the riel, though change often comes back in riel.
- Do not buy antiques or stone fragments — export is illegal.
Good to know
- Your Angkor pass carries your name and photo, and staff check it at every temple you visit.
- Getting to Angkor Wat for sunrise means leaving by 04:45, so build in extra time for an early start.
Frequently asked questions
When do you need my final traveller details?
Seven days before you arrive, along with the balance payment. In high season, sending them earlier helps, since hotels can release blocked rooms quickly if a booking isn't confirmed.
How is the price of my trip worked out?
It's based on your dates, group size, hotel category and the activities in your itinerary. We send a written quote once we have those details, and nothing is booked until you confirm it.
Can you handle special meal requirements?
Vegetarian, vegan and halal diets are all accommodated, yes — just flag it when you book instead of waiting until you arrive.
What happens if a domestic flight is cancelled?
Our local team reworks the ground arrangements around the new schedule and lets you know straight away. Any airline charges are passed on at cost.
Is there support if something goes wrong during the trip?
Yes — an on-the-ground contact is assigned to you and stays reachable for the whole trip, not only within office hours.