Getting in: visas and entry
Because Cambodia's entry rules shift periodically and vary by nationality, we don't list a set visa fee on this page. Share your passport nationality with us and we'll confirm what's currently required — the documents needed and the lead time for applying — before you book.
Generally speaking, your passport should stay valid for six months past your return date at minimum, carry two free blank pages, and you should be able to show onward tickets and hotel bookings, both confirmed in advance.
Visa fees, travel insurance and international flights are not included in your trip cost unless the itinerary says otherwise.
Paying for your trip
- Payment is 100% of the trip cost, due when you confirm your booking.
- You pay online by card through OnePay, a licensed Vietnamese payment gateway. We never ask for card details by email, chat or phone.
- Hotels, transport and activities are booked as soon as your payment clears.
- The exact amount is on your written quotation before you pay anything.
If you have to cancel
- Cancellations are accepted in writing by email; the date we receive yours is the one that counts.
- Day trips: free cancellation, with a full refund, up to 7 days before the tour date.
- Tours of 2 to 3 days: free cancellation up to 14 days before departure.
- Tours of 4 days or more: free cancellation up to 30 days before departure.
- Inside those windows, or if you do not show up, the full trip cost is charged and not refunded.
Local manners worth knowing
A few minutes reading this before you fly will save you the odd awkward moment on the ground.
- Angkor functions as a living place of worship, so before you climb to the highest tier of Angkor Wat, make sure your shoulders and knees are covered.
- Monks should never be touched, carvings should never be climbed on, and drones need a permit before flying over the temple park.
- Ask before photographing people, especially monks and children.
- Small-denomination US dollar notes are worth carrying, since USD circulates alongside the riel, though change often comes back in riel.
- Do not buy antiques or stone fragments — export is illegal.
The practical bits
- Your Angkor pass carries your name and photo, and staff check it at every temple you visit.
- Getting to Angkor Wat for sunrise means leaving by 04:45, so build in extra time for an early start.
Frequently asked questions
When do you need our passport details?
Seven days before you arrive. In high season, sending them earlier helps, since hotels can release blocked rooms quickly if a booking isn't confirmed.
How is the price worked out?
It's based on your dates, group size, hotel category and the activities in your itinerary. We send a written quote once we have those details, and nothing is booked until you confirm it.
Can special diets be handled?
Vegetarian, vegan and halal diets are all accommodated, yes — just flag it when you book instead of waiting until you arrive.
What if a domestic flight is cancelled?
Our local team reworks the ground arrangements around the new schedule and lets you know straight away. Any airline charges are passed on at cost.
Who helps if something goes wrong mid-trip?
Yes — an on-the-ground contact is assigned to you and stays reachable for the whole trip, not only within office hours.