Getting in: visas and entry
Because Vietnam's entry requirements shift periodically and vary depending on your nationality, we avoid quoting a fixed visa cost on this page. Share your passport nationality with us and we'll confirm what's currently required, which documents to prepare, and the lead time needed before you book.
Generally speaking, your passport needs at least six months of validity past your return date and two free blank pages, and you should have proof of onward travel and hotel bookings on hand.
Visa fees, travel insurance and international flights are not included in your trip cost unless the itinerary says otherwise.
Paying for your trip
- Payment is 100% of the trip cost, due when you confirm your booking.
- You pay online by card through OnePay, a licensed Vietnamese payment gateway. We never ask for card details by email, chat or phone.
- Hotels, transport and activities are booked as soon as your payment clears.
- The exact amount is on your written quotation before you pay anything.
If you have to cancel
- Cancellations are accepted in writing by email; the date we receive yours is the one that counts.
- Day trips: free cancellation, with a full refund, up to 7 days before the tour date.
- Tours of 2 to 3 days: free cancellation up to 14 days before departure.
- Tours of 4 days or more: free cancellation up to 30 days before departure.
- Inside those windows, or if you do not show up, the full trip cost is charged and not refunded.
Local manners worth knowing
A few minutes reading this before you fly will save you the odd awkward moment on the ground.
- Cover your shoulders and knees when visiting pagodas, mausoleums or the Imperial City — modest dress is expected there.
- Slip your shoes off before stepping into someone's home, a temple hall, or plenty of small shops.
- When you're handing something to or taking something from an older person, use both hands — it's read as a mark of respect.
- Some spots restrict photography — Ho Chi Minh's Mausoleum among them, along with certain military sites — so follow whatever your guide tells you.
- Haggling is expected in the markets, but leave it aside in restaurants or shops that post fixed prices.
The practical bits
- Book early and domestic flights linking Hanoi, Da Nang, Nha Trang, Phu Quoc and Ho Chi Minh City typically cost less. We price these separately unless your itinerary states otherwise.
- Vegetarian, vegan and other dietary requirements can be arranged in all major cities — just let us know when you book rather than on arrival.
Frequently asked questions
When do you need our passport details?
Seven days before you arrive. In high season, sending them earlier helps, since hotels can release blocked rooms quickly if a booking isn't confirmed.
How do you arrive at the price?
It's based on your dates, group size, hotel category and the activities in your itinerary. We send a written quote once we have those details, and nothing is booked until you confirm it.
Can you cater for special diets?
Yes. We can arrange vegetarian, vegan or halal meals at every destination we cover, provided you tell us when you book rather than after you land.
What if a domestic flight is cancelled on us?
Our local team reworks the ground arrangements around the new schedule and lets you know straight away. Any airline charges are passed on at cost.
Who do we call if something goes wrong mid-trip?
Yes. A local contact is assigned to you and stays reachable for the whole trip, well beyond normal office hours.